This course teaches professionals the basics of cross-cultural business communication.
About this Event
Professionals will learn about how cultural differences affect speech, nonverbal and written communication. Professionals will learn how to identify cross-cultural barriers, work with interpreters and translators, organize and participate in cross-cultural meetings, and handle negotiations and problem solving in cross-cultural meetings. Professionals will also learn about building relationships as well as teams across cultures. This instructor’s edition is designed for quick scanning in the classroom, and filled with interactive exercises.
Course Content:
Workplace culture
Topic A: Basics of culture
Topic B: Cultural differences
Differences in communication
Topic A: Verbal communication
Topic B: Nonverbal and written communication
Communicating across cultures
Topic A: Building relationships
Topic B: Listening and responding
Overcoming communication barriers
Topic A: Cross-cultural communication barriers
Topic B: Avoiding barriers
Topic C: Interpreters
Cross-cultural business situations
Topic A: Cross-cultural meetings
Topic B: Negotiating and problem solving
Addressing cross-cultural issues
Topic A: Communicating with co-workers
Topic B: Writing cross-culturally
